Patient App

UX/UI Design - User Research

As part of my Google Career Certification course, I worked on this fictional project to better master the processes and challenges within the learning process

Challenge :

Design an app and responsive website that allows patients to check-in to their GP's office and answer initial questions about their healthcare.

Pain Points*

Time-Consuming Check-In Processes:

Users are frustrated by long wait times and complex check-in procedures at their doctor's offices. They desire a quicker, morestreamlined process.

The Users*

Complexity of Digital Health Services:

Despite having a moderate to high technical affinity, users find many digital health services overly complex and difficult to navigate. This discourages them from fully utilizing these tools.

LISA

Age: 21

Education: Student

Homtown: Urban

Goals

  • Efficient check-in at the GP practice to save time.

  • Convenient completion of health questionnaires before the doctor's appointment to minimize waiting times.

  • Integration of health data into their digital health apps and devices.

Frustration

  • Time management due to study and social commitments.

  • The desire for seamless integration of the app into their existing digital habits.

  • Ensuring data security and data protection.

Complexity of Digital Health Services:

Despite having a moderate to high technical affinity, users find many digital health services overly complex and difficult to navigate. This discourages them from fully utilizing these tools.

Klaus

Age: 45

Education: Bc. A. Marketing

Homtown: Suburb

Goals

  • Quick and uncomplicated check-in at the GP practice.

  • Possibility to complete health questionnaires online in advance.

  • Clear management of your own and your children's health data.

Frustration

  • Stress caused by balancing work and family.

  • Need for simple and fast digital solutions.

  • Security concerns regarding the processing of health data.

Managing Appointments and Medical Information:

Users struggle with keeping track of their medical appointments and information. They need a clear and organized way to manage their health records digitally.

Hans

Age: 70

Education: Dipl. Ingenieur

Homtown: Countryside

Goals

  • Easy way to check in at the GP practice.

  • Support in completing health questionnaires.

  • Easy access to medical data and appointments.

Frustration

  • Limited technical experience.

  • Desire for personal interactions and support from medical staff.

  • Concerns about the security of their health data.

* Created with the help of ChatGPT to mimic real-life conditions of user research by interviewing people